Frequently Asked Questions About Your Data
Your account information remains in our secure storage for the period required by local law. Transaction history and identity verification are kept for tax and compliance purposes. Personal contact details are flagged as inactive and not used for marketing. You may request deletion of non-essential information by contacting support.
Yes. Visit your account settings or contact our support team to request a data export. We'll provide a complete record of your profile details, transaction history, deposit and withdrawal records, and device access logs within 5 working days.
Payment details are encrypted before they leave your device. We never store full card or account numbers on our servers. Transaction data is shared only with our payment processor partners to verify and record deposits and withdrawals. Balances and transaction history appear securely in your account.
Change your password immediately and contact our support team via live chat or email. We'll review your access logs, flag suspicious devices, and advise on account recovery steps. If a withdrawal was made without your consent, report it to support immediately for investigation.
Yes. Session cookies keep you logged in across the lobby. Functional cookies remember game preferences and betting history. Analytical cookies help us detect fraud. You can manage cookie preferences in your browser settings or adjust your account privacy options without losing access.
Your account data is stored on secure servers. Where local law permits, we comply with Indonesia's data protection standards. Backup copies may be held in secondary locations for security. Your data does not leave our control without explicit legal request or your written consent.
Log into your account, go to Account Settings, and update your profile details. For identity verification documents or payment methods, contact our support team with new information. Corrections are processed within 24 hours on business days.
